OUR SIMPLE 15 DAYS RETURN POLICY
At Secret Wish, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll either send a replacement product or process a refund/credit note for you upon receipt of returned products.
To be eligible for exchange or return, the products should not be used, washed, or dirty. The product must also be in its original undamaged Secret Wish box with all tags attached. Panties and accessories are not eligible for returns for hygiene reasons. Any product bought during Sale or special promotions cannot be returned but can be exchanged for any product(s) of a same or higher price.
Replacement products will be typically shipped within 4 working days of receiving the returned products. Refunds will be processed within 2-3 working days and will reflect back in your account in 7-10 working days. In the case of COD orders, it will take up to 20 working days for the Demand Draft to reach you.
QUICK REVERSE PICKUP IN 48 HOURS
In most cases, we will have the products picked up from your place within 48 hours of your call.
In case, Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost. We will reimburse Rs. 55 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.
HOW DO I INITIATE A RETURN?
Ensure the items you would like to return meet our guidelines:
Step 1: Fill the return form online - Click Here
Step 2: Put the items in the Secret Wish Box along with the original invoice.
Step 3: Seal the box ensuring that all sides are properly closed and keep it ready for our logistic partner to collect.
Step 4: Kindly email us the AWB or Reference number at firstname.lastname@example.org
Fashcode Retail Pvt Ltd
No - 15/16, Main (1-0) Village Samalkha
Tehsil Vasant Vihar
New Delhi - 110037
Tel: +91 8860283322
(Monday - Saturday, 9 am - 7 pm IST)
To cancel COD & prepaid orders, please contact our Customer Care at email@example.com to cancel the order and refund your payment. The refund amount will be credited to the customer's bank account.
If the order is shipped already, unfortunately, we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
In case you desire any changes or edits in your order, please write to us at firstname.lastname@example.org. Our Customer Care representatives will help you out with customized solutions wherever possible.